Soap and Lather

Store Policy

Because We Care

I founded Indulge-u with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. Our store policies are detailed below, please have a look and contact us to learn more!


Returns Policy.

You have a legal right to cancel a contract before your order has been despatched. If the products have already been delivered to you, you have a period of fourteen days in which you may cancel, starting from the day after the day you receive the products. Days mean calendar days, including weekends and public holidays.


Where you have cancelled a contract and the products have already been delivered to you, you should return them to us as soon as possible and in any event no later than 14 days after the day you inform us of your right to cancel.


Where the products have already been delivered to you, we will process the refund due to you as soon as possible (minus delivery costs) and, in any case, within 14 calendar days after the day on which we receive the returned products.


If you are cancelling your order because you've changed your mind, please note that you are liable for the cost of returning the goods. 



Returning damaged goods.

If the products that you receive are damaged or faulty or do not match the description given at the time of the sale of those products, please ensure you return them to us within 14 days of receiving them. In this case, you will be offered an exchange or a full refund, after we have received the returned products. In the event of damaged or faulty products or products that do not correspond to the description given at the time of sale, we will pay for additional postage costs.

Orders & Delivery Costs.

Orders

All orders are made to order and will be ready for shipping within 2-4 working days.


Delivery Costs.

up to 1.9kg £3.50

1.9kg and up £6.00


Delivery Times

up to 1.9kg Via Royal Mail     3 - 5 Working day.

1.9kg and over via courier   1- 3 working day.

Tracking number will be provided by Email.